Let’s Peep only ships on business days (Monday through Friday, excluding  holidays). Orders placed on Saturday and Sunday will be processed the following business day. All our products are shipped to you from the Netherlands via a secure, tracked shipping method.

• The Netherlands 1-2 business days
  Shipping costs €4,95
  Free delivery on orders above €50,-
• Belgium 1-2 business days
  Shipping costs €6,95
  Free delivery on orders above €50,-

Because we work with intimate products, health, safety and hygiene are extra important. We therefore apply the following return policy:

• The seal on our Let’s Peep lubricant is unbroken.
• The returned item and its packaging (if reasonably possible) are in its original state, complete and undamaged.
• The returned product and its packaging  has not been opened and used. Let’s Peep guarantees all products we manufacture should be free from defects of workmanship. We will gladly refund you for any defective and wrongly manufactured items. If you are not satisfied with a product, you can return it within the return period of 60 days. We only offer refunds. If you would like to exchange an item then we advise you to return the unwanted item and make a new order for the item(s) you prefer. The unused item has to be returned in its original packaging for a refund. If the products are used, damaged or incomplete Let’s Peep is not obliged to take back the item. In order to facilitate the return of the purchased item, we must receive the return within 60 days  from the day of delivery. We only accept returns of items purchased through our website.

The costs of returning your product is at your own expense.  You can return items to us using your national postal company. You always pay the shipping costs yourself. Return shipments are at the risk of the buyer. This means that Let’s Peep is not liable for damage and/or loss of returned items. Therefore always ask for proof of shipment at the post office! Note: keep this until the refund of your return items has been correctly processed. This is your proof of return.

RETURN ADDRESS
You can return your order or a portion of your order to the following address:

Let’s Peep
Industriepark Vliedberg 16H
5251 RG Vlijmen
The Netherlands

1. Send an email to hello@letspeep.nl with your order number and the product(s) you wish to return. We would also like to know why you want to return the product(s).
2. We will provide you with a return code with the necessary return shipping information. Fill in the return code on your return form and add this to the return package. Follow the instructions on the return form.
3. Please note that we do not accept liability for returned goods. Pack and seal your return securely, in the original package if possible, and include a completed return form. We recommend that you ship your return via a carrier who will provide your package with a tracking number to ensure that it doesn’t get lost. Refunds will be made within 14 weekdays after your return has been processed and approved. The amount will be refunded to the account of your original payment method.